Refund policy

14-day money-back guarantee

Ask for a full refund within 14 days of buying Mizu. You don’t need to give a reason, though we’d love to hear what didn’t work for you.

How to ask

Write to support@usemizu.com from the email you bought with and include your Paddle order number. It’s in the receipt Paddle sent you.

Paddle, our merchant of record, sends the money back to your original payment method. Your bank may take a few days to show it. Asking us for help first never shortens your 14 days.

After a refund

Your licence key is turned off. The next time Mizu opens it watches only: you can still stop what’s running and remove anything Mizu set up on your Mac, such as its certificate. Please delete your copies of Mizu.

Your rights

This policy adds to your rights as a consumer where you live. It never takes them away, including when software is faulty or not as described.

Seller

Mizu is made by [Seller name]. Paddle.com is the merchant of record for every purchase and handles payments, taxes and refunds.